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Outlook Stuck Not Responding When Sending/Receiving E-mails – Solution Guide

Published By Deepa Pandey
Ashwani Tiwari
Approved By Ashwani Tiwari
Published On February 21st, 2024
Reading Time 8 Minutes Reading
Category MS Outlook

You were composing an important email & suddenly your Outlook stuck on sending an email. Your Outlook hangs on a loading profile or freezes while replying to an email. Or simply your Outlook is not responding.

If you are suffering from these kinds of issues. Then, no need to look further. In this blog, we will be going to describe an easy way to get rid of it.

Outlook Stuck on Processing

When Outlook send receives progress stuck and you want to start Microsoft Outlook in safe mode. Then follow below mentioned steps:-

  • In Windows 10- click Start >> type outlook.exe/ safe >> press Enter
  • For Windows 7- click Start >> type outlook.exe/ safe in Search Programs and Files box >> press Enter
  • Windows 8- choose Run in the Apps menu >> type outlook.exe/ safe >> click OK
  • Close Outlook then opens it again normally. (FOR ALL WINDOWS OPTIONS)

Must Read:- PST file cannot be accessed Outlook

If Outlook Send And Receive Progress Stuck for Other Reasons

When Outlook hangs when sending an email then, follow these steps:-

  1. If a Dialogue Box Has Been Opened: You can do anything in Microsoft Outlook, ask for a confirmation message. For example, if you will delete any contact. Outlook will ask if you are sure want to do that. If you avoid choosing anything, Outlook won’t let you do anything else. In this case, check for the dialogue box. Press Alt+Tab to see what is it, that stops your Outlook from responding.
  2. Check if your Outlook Got Stuck Working on Large Processes: If you are deleting or moving thousands of messages at once. Outlook might appear as if it got stuck. But actually, it is working behind the scenes. Check the status bar at the bottom of the screen. Give some time to Outlook. Outlook should start working again.
  3. Install Latest Windows & Update Office: It has recommended that your Windows should be the latest and your windows applications up-to-date. For a better user experience and better running of Apps. To install the latest version and update Office check Install Office updates.
  4. Repair Office Programs: It can resolve your issues of Outlook hangs/freezes while performing operations. To do this quit all running programs. In Control Panel you can choose Programs and Features. Right-click Microsoft Office 2016 / Microsoft Office 2013 then click Change.
  5. Repair Outlook Data Files: If your Outlook has stuck or freezes. it’s better to repair corrupted PST files / OST files with scanpst.exe of the Inbox repair tool. To do this exit Outlook and go to Repair Outlook Data Files (.pst and .ost) and follow the given steps.
  6. Create a New Profile: If your Outlook is stuck and does not receive mail you can create a new Outlook user profile & check if still your Outlook hangs. To create a new profile choose the following options:
  • In Windows 10- click start >> choose control panel & press Enter >> choose User Account >> Mail >> Show Profiles.
  • For Windows 8- In the Apps, menu choose control panel >> Mail >> Show Profiles
  • For Windows 7- click start >> control panel >> Mail >> Show Profiles.

>> Choose Add & type a profile name in Profile Name >> choose OK.

>> Enter the Email address with the password for the primary account in Outlook then, follow the steps to create a profile.

>> After creating a profile, on the Show Profile choose Prompt for a profile to be used.

>> Start Outlook & choose your new profile.

Note:- Errors detected in Outlook PST file

Here are several causes that might lead to a Microsoft Outlook unable to respond issue. To resolve the mistake, let’s check differently.

Alternative Way to Repair Outlook PST File

This solution is an addition to Step 5. Ultimately, ScanPST (Inbox Repair Tool) can restore corrupt OST files with a minor level of corruption only. If the file has highly corrupted, then, users can use an automated tool to resolve OST file keeps getting corrupted.

It depends on which file is facing the issue OST or PST. With the help of Outlook Recovery Tool or OST Recovery users, can recover deleted PST files from PCWith several sophisticated features, this tool develops. This utility will also help you to resolve when your Outlook PST not showing all emails. With only a few clicks, you can quickly fix PST files cannot be opened Outlook.

In addition, this program is capable of retrieving permanently deleted recurring appointments and restoring all e-mails, contacts, calendars, tasks, journals, etc. With a few clicks, users can fix Outlook OST file corrupted issues.

Also Read:- How to Move Outlook PST File to Another Computer

Manual Approach to Fix Microsoft Outlook Not Responding Error Message

In this part, we will explore manual ways to deal with Outlook not responding stuck at processing, or Microsoft Outlook stuck not responding error.

Step 1: Examine Event Viewer

Users should check the event viewer when an outlook not working error message received “Outlook error failure.” Users may quickly sort the bugs by using an event viewer. Just take the below.

  1. Step. In the search bar click “Start menu” and type “Event.”
  2. Choose from the search list “View event viewer” or “View event logs.”
  3. Now open Event Viewer >> Logs >> Application Windows Logs.

Folder search for “Windows Error Reporting” or “Request Error” in the “Source” column of the program.

The problem will be seen in recent logs and you can correct it. If you can identify the error.

However, you may not receive helpful information most of the time. You have to switch to the following solution in that situation.

Also Read:- Open OST file in Outlook

Step 2: Disable Unnecessary Add-ins

Faulty add-ins can also lead to several difficulties and could lead to a failure of Outlook to reply. Thus, the removal of unneeded installed add-ins is preferable. Take measures to deactivate add-ins.

  • The first step is to safely start Outlook.
  • Just type “outlook.exe /safe” and hit the window key together with the R key.”
  • Go to File >>Add-ins>Book now.
  • Unnecessary add-ins deactivated from the dialogue box. And reset your perspective.

Must Read:- Export OST file from Exchange Server manually

Step 3: Installing Correct Office

This option enables the user to monitor and repair errors. That might cause unable to react to Microsoft Outlook 2010. To do this procedure, follow the below steps.

  1. Firstly, close any programs that run.
  2. After that, search for programs and features using the Windows search bar ‘Preview Panel.’
  3. Then, right-click on the office of Microsoft. Choose the radio option ‘Quick Repair.’
  4. The final step is to click “Repair” and restart Outlook.

Also Read:- How to create new email account in Outlook.com

Step 4: Create New Outlook Profile

Moving to new Outlook profile by default. Then, there may be an opportunity for you to get rid of Microsoft Outlook’s failure. Track the processes for creating a new profile.

  • To “Panel Control >> Mail” move
  • After that, choose the profile name and click ‘OK’ in the dialogue box ‘Display Profile >> Add.’
  • Now, you add an email account to the following stage by clicking ‘Next.’
  • The final step is for the default profile to pick the newly developed profile and for Outlook to reopen.

Also read:-How to fix Outlook error code 0x800ccc0e and how to fix Outlook Error 0x800ccc0f

Step 5: Repair the Corrupt PST file

Your PST file may be damaged because Microsoft Outlook has ceased operating. PST is an Outlook data file that can be damaged for many causes and holds all data including contacts, notes, journals, calendars, attachments, and so on. However, the Outlook program i.e. ScanPST.EXE can repair Outlook data files.

When minimal PST corruption exists, users can use this inbox utility application. Let’s see how this instrument functions.

  • Firstly, Search the “Scanpst” 2 option for Windows Explorer. Then pick a corrupted file by clicking the navigation button.
  • Then select a corrupted file by clicking the browse button.
  • Click on the ‘Start’ button after browsing the file. The process of scanning will start.
  • Then, to start the repair procedure, press the ‘Repair’ button.
  • Finally, restart Outlook and see if it works.

Next If Fails are ScanPst.Exe? SCANPST.EXE can not operate because of has restricted features. How to Fix Microsoft view 2010 Not Answered. As a free utility, this program may be used for the extraction of connections up to 2GB in size.


In this article, we have discussed all the solutions to try when your Outlook stuck not responding. There are numerous options you can choose to resolve this issue. It is advisable that you use the latest version of Windows and up-to-date Windows applications. You can repair your programs & Outlook data files by running scanpst.exe or try the trusted software that we have mentioned in the above section. However, you can also create a new user profile in Outlook.